Description
- Complete replacement sensor harness for your Litter-Robot 2
- Compatible with Litter-Robot 2 only
- 6 months warranty
Fitted really well in place and did the job perfectly. 1 Litter Robot fixed!
My Litter Robot stopped working correctly consistently. It would flash all of the lights for a while and then try to empty the Robot, but end up emptying most of the litter on the floor on the left side of the Litter Robot. Litter Robot support was very unhelpful. They had me checking things that really had nothing to do with my problem. I had a bad hall effect (position) sensor in my Litter Robot 2 - at least I think that is what was wrong with it. I was very anxious if the new sensor harness would work or not. The Robot Shop Repair Guide tutorial walked me through every single step of replacing all of the wiring. The repair guide tutorial was invaluable. I actually found it by searching the internet. It took me about an hour give or take. Next time, it would probably be half that time since I learned a lot. A few things in my LR2 were slightly different than the tutorial (like the safety line connectors and my hall effect sensor was glued inside), but everything else was spot on. Make sure that your connections to the circuit board are exactly like shown in the Repair Guide photos. I had one connector reversed and it was giving me trouble. It was tripping a sensor. It's really easy to do because both circuit board connectors will accept the cables two ways. Customer service was beyond helpful in answering several questions. I will without a doubt purchase from Robot Shop in the future, especially for Litter Robot parts. I saved myself hundreds of dollars over sending it in for repair or buying a new one. If you have the willingness to try to repair it yourself, I think you can also save yourself a lot of money over sending it in for repair to Litter Robot.
My Litter Robot could not find its home position due to a bad hall effect sensor. This wiring harness includes that sensor as well as a power supply connector along with all wiring which is on the chassis of the Litter Robot. Anyone with a moderate amount of technical aptitude can accomplish the installation. All wiring is terminated in spade connectors so no soldering or splicing is necessary.
My V2 model was not returning to centre after cycling. It was the hall sensor on the wiring harness. The harness is easy to replace by following the YouTube video instructions. The centring of the harness can be tricky since there is little slack. The vid has you connect the front circuit board last. I did that and did not have enough cable to connect it. Start at the circuit board end when installing the new harness.
I assume one of the Hall sensors was defective. The robot would rotate to the dumping location fine, but could not find home. All lights would blink. Replaced the harness and everything works again like it should.
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Refund Policy
If you are not satisfied with a product purchased from the Site, you may request a return within 30 days from the delivery date, unless the product is listed under the Return Exceptions below or is subject to specific return conditions noted on the product page.
This return policy also applies, as a minimum standard, to products sold and fulfilled by third-party vendors through the Marketplace.
Please review the Return Conditions, Return Exceptions and the process on How to Request a Return Authorisation (RA) before initiating a return request.
United Kingdom consumers exercising their statutory Right of Cancellation are subject to different conditions. See the Statutory Right of Cancellation.
Returns under this policy concern non-defective products. In the case of a confirmed manufacturing defect, remedies are handled under the Warranty terms, at the Vendor's discretion. See the Warranty section.
Return Conditions
To qualify for a refund under the 30-day return policy, all of the following conditions must be met:
- A valid Return Authorisation (RA) number must be obtained prior to returning the product. Returns without an RA number will be refused.
- The RA number is valid for 30 days. The returned item must be received within that period.
- The RA number must be included with the return.
- Products must be returned in unused, unmodified condition (e.g., no scratches, alterations, missing parts, or signs of installation/use) and in their original packaging, suitable for resale.
- Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of a product confirmed defective through RobotShop's troubleshooting process or of a verified shipping error by RobotShop.
- Refunds are processed within 7 days after receipt and inspection of the returned item.
- A £100 cleaning fee may apply to domestic robots returned in used or unclean condition.
- A 20% restocking fee may apply to large-quantity returns of items ordered specifically for the customer from the manufacturer or not part of RobotShop's standard inventory.
Return Exceptions
The following products are not eligible for return or refund under this policy:
- Used, damaged, or modified products — Items that show signs of use, wear, or alteration, making them unsuitable for resale.
- Consumables * — Use and wear-and-tear components, altered or depleted through use (e.g., batteries, belts, brushes, gears, filament, tyres, disposable bags, lubricants, greases, waxes, etc.). Not eligible for return once opened or used.
- Perishables — Goods liable to deteriorate or expire rapidly. Not eligible for return.
- Sealed goods (health or hygiene) — Items sealed for health-protection or hygiene reasons (e.g., masks, gloves, odour-absorbing products). Not eligible for return once unsealed.
- Build-it-yourself products and items requiring customer assembly * — Including robots & kits, robot parts, and other products requiring assembly or soldering. Not eligible for return once assembled, soldered, or installed.
- Digital Goods, Software, and Apps * — Final sale only, due to licensing restrictions.
- Clearance Items * — Products identified as clearance or final sale, including end-of-life or discontinued items.
- Custom-made, personalized, or special-order items — Products manufactured, configured, adapted, or built to the customer's own specifications and requirements.
- On-Demand Items * — Standard catalogue products not stocked by RobotShop and ordered specifically to fulfil a customer request.
- Professional & Specialized Equipment — See the Professional & Specialized Equipment Warranty page and Professional & Institutional Buyers (B2B) section in the Terms & Conditions.
* United-Kingdom consumers retain their statutory Right of Cancellation on these items. Its exercise is subject to the conditions and exclusions set out in the Statutory Right of Cancellation, and any reimbursement may be reduced to reflect a loss in value resulting from handling beyond inspection.
How to Request a Return Authorisation (RA)
While the same return policy applies, these orders require a separate contact process for returns.
- RobotShop Fulfilled Orders → submit a support ticket from your account under My Support Tickets.
- Marketplace Vendor Orders → submit a ticket from your account under My Marketplace Tickets to contact the vendor directly.
Note: Marketplace vendor products are normally labelled with SKUs starting with RM, and identified on the product page with the mention "Sold and fulfilled by [Vendor Name]".